Frequently Asked Questions

Here are answers to the most common questions we receive. If you don’t find what you’re looking for, our support team is happy to help.

How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also track orders from your account dashboard.

Can I modify or cancel my order?

Orders can be modified or canceled before processing. Contact support as soon as possible.

How long does shipping take?

Shipping typically takes 3–7 business days, depending on location.

Do you ship internationally?

Yes, international shipping is available to selected regions.

What is your return policy?

Returns are accepted within 30 days of delivery, provided items are unused and in original packaging.

When will I receive my refund?

Refunds are issued within 5–7 business days after approval.

What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods.

Is my payment information safe?

Yes. All transactions are encrypted and processed securely.

Do I need an account to place an order?

An account is recommended for tracking orders but may not be mandatory.

I forgot my password. What should I do?

Use the Forgot Password option on the login page to reset it.

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Oravia: The home of women's wellbeing.

Oravia: The home of women's wellbeing.